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Debt Collection Guidelines Course, Compliance Training for Field Agents and Process Servers | Thinkedu Debt Collection Guidelines Refresher | TracerDesk.au

Debt Collection Guidelines Refresher

Stay compliant with national guidelines, protect consumer rights, and uphold ethical standards in debt collection and private investigations.

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Course Overview

Instructor: Brad Lyons, Thinkedu

Course Type: Compliance Refresher

Ways to Learn: Online, with knowledge check and instant certificate

What Youll Learn

  • Understand the ACCC and ASIC Debt Collection Guideline
  • Recognise prohibited conduct such as coercion, harassment, and unfair pressure
  • Learn how to communicate lawfully with consumers
  • Know when and how to disengage ethically

Course Features

  • Annual compliance refresher (CPD eligible)
  • Interactive knowledge check quiz
  • Instant PDF certificate on successful completion
  • 3 CPD points logged to your Tracerdesk.au dashboard
  • Access to built-in OSINT tools and specialist debt collection tools

This compliance course is trusted by leading finance companies, banks, debt collection agencies, and field agents. At Thinkedu, we specialise in compliance training that goes beyond theory, ensuring every student not only understands the material but can confidently apply it in real-world situations. Discover why our courses are consistently recognised as the benchmark for compliance training across the industry.

Why Is Our Course So Popular?

Thinkedu has worked alongside the financial services, insurance, debt collection, and investigations industries for more than a decade. During this time, we have consulted directly with banks, lenders, insurers, collection agencies, and investigative firms to help them stay compliant, reduce risk, and achieve sustainable growth. Many of the compliance frameworks, processes, and technologies we have developed are now widely adopted as industry standards across Australia.

What sets Thinkedu apart is our ability to bridge the gap between compliance theory and industry practice. Training with us doesn’t just give you an understanding of regulations, it equips you with practical insights and access to industry-leading tools that allow you to explore, test, and learn in a way that mirrors real-world application.

Our team is passionate about raising professional standards and improving awareness within the industries we represent. That commitment is reflected in the technology, training resources, and professional development programs we create. It’s why Thinkedu and its founders have played a key role in shaping both the training and the technology that support compliance across the sector today.

Enquire or Purchase

Have questions or want to enroll your team? Use our website contact form and we’ll get you set up.

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